Security FAQ
Where is our data hosted?
Depending on the module and your preference, on your own infrastructure, in a private cloud, or in an Indian data-centre region.
Who can access our systems?
Only named engineers assigned to your account, using individual credentials with multi-factor authentication and audited access.
Is data encrypted?
Yes — TLS in transit and encryption at rest for supported databases and storage.
How are backups handled?
Scheduled backups with defined retention and periodic restore testing, as agreed in your contract.
How do you handle incidents?
Documented escalation path, notification to your nominated contact, containment, and a written post-incident report.